We want you to love what you ordered, but if something isn’t right, let us know. We will make every effort to make it right with you. All merchandise must be in its original condition/packaging. You will receive a credit for your purchase only if it meets the criteria above. Any shipping fees associated with making returns or exchanges are the responsibility of the customer, unless the item is damaged or defective, or you received the wrong item.
All returned goods are subject to a 20% restocking fee for items over $60, and 50% for items under $60. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Defender and Seamark fabric covers and replacement covers other than Hewitt are not returnable.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply fill out the online form.
All return credits will be issued by check.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Customer is responsible for all brokerage fees on shipments going outside the USA.